Chameleon
Monitoring - Intercom has officially acknowledged this issue: "references to urls containing "intercom-mail.com" are appearing with a banner in Gmail indicating "This message seems dangerous". The root cause of this to be related to customer files sent via Intercom being flagged as malicious by Google."

Intercom has now removed references to these files and is monitoring for resolution. While we await confirmation of a resolution, Chameleon will not be sending any further emails from Intercom to avoid further Google alerts.

The issue can also be monitored on Intercom's status page: https://www.intercomstatus.com/incidents/7k8sq34rr2c4
May 18, 20:24 PDT
Update - We are no longer sending any emails from our service provider (Intercom) and are awaiting a response from them. From our internal testing, we believe the issue has been resolved but are awaiting formal acknowledgment and confirmation of resolution.
May 17, 17:05 PDT
Update - We have seen reports that *multiple Intercom customers* have been affected by this issue.

Intercom support has claimed it to be a bug in their system and are investigating
May 17, 13:31 PDT
Update - Generally speaking, when sending emails, Intercom replaces links (i.e https://www.trychameleon.com/blog/live-chat-user-onboarding) with links to https://chameleon.intercom-mail.com/via/ob=.... This is done so that Intercom can show "link click analytics" in their dashboard. We know now that Intercom is NOT CORRECTLY REDIRECTING links to their original target. In addition, old links that "previously linked correctly" (in past emails) have changed and are now redirecting with a 302 status code to to top-level domain https://app.intercom.io.

We suspect that Google is viewing this "change" as potentially malicious
May 17, 11:32 PDT
Investigating - We have been alerted to an issue arising from a marketing email sent via Intercom being flagged as containing malware. Specifically, Google is flagging and all links to the domain chameleon.intercom-mail.com.

Please be assured that the Chameleon website or the Chameleon application has not been hacked nor does it contain malware. We take security very seriously and you can learn more about our practices here => https://www.trychameleon.com/security.

We believe the issue is stemming from Intercom and we're working closely with them to investigate and remedy the issue.
May 17, 05:45 PDT
User profile API ? Operational
90 days ago
100.0 % uptime
Today
JavaScript CDN ? Operational
90 days ago
100.0 % uptime
Today
Sidebar API ? Operational
Data API Operational
Heroku Degraded Performance
Transactional emails ? Operational
Mandrill Mandrill Global Operational
AWS ec2-ap-southeast-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-east-1 Operational
AWS ec2-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
End user API (Average response time) ?
Fetching
Sidebar admin API (Average response time) ?
Fetching
Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

No incidents reported.